Pet Food Partners is a major manufacturer and distributor of dry pet foods. They provide a storage and distribution service for customers marketing and selling through the web. This enables pet food brands of any size to quickly access the market with full manufacturing and fulfilment logistics support.
Growth in the e-commerce sector caused a rapid increase in small orders. This expansion presented challenges to the operational team, with the existing picking, product value adding and packing methods creating inefficiencies in the fulfilment process.
Our logistics consultants successfully identified aspects of the operation that were causing problems, reengineering these processes to look at the alternative and, finally, design the optimal process for small fulfilment.
“This review by Davies & Robson's logistics consultants and subsequent implementation was critical to Pet Food Partners being able to accommodate the current and planned future levels of growth in small orders. We were recognising that our existing picking and packing methods for satisfying these small orders were not scaling up particularly effectively, adding cost and potential service failures as the business was growing. These new processes, supported by system changes will allow us now to ensure we maintain the highest levels of customer service.”