Rettig UK is Europe’s leading marketing and manufacturing group focused on radiators and under floor heating, as well as valves and controls for heating systems.
The distribution operation is centered on the Rettig Distribution Centre located at Birtley near Gateshead. Product is received from Hull, Gateshead and manufacturing sites in Europe and Turkey. Inter-site transport and deliveries to customers are outsourced to a single logistics contractor under a long-term contract. Distribution is particularly demanding due to the wide range of sizes of product.
As part of a regular evaluation of its operations, Rettig invited our logistics consultancy to tender its transport arrangements to ensure the operation represented both ‘best in class’ and value for money. We then carried out a detailed review of the contractual terms in order to produce a revised contractual agreement, designed to be demanding but fair to both parties.
“Ensuring Rettig provide the highest standards of service possible for our customers is vital to our business success, therefore our logistics partner is the cornerstone of our supply chain. To identify the best, we believe we appointed the UK industry expert to support us in making this key business decision. In Davies & Robson's supply chain consultants, we accessed superb industry expertise and knowledge which we do not possess ourselves.
We have not been disappointed and have already seen Norbert Dentressangle making further improvements to what was already a very impressive service performance.”