Taylor Wimpey is one of the largest house builders in the UK, operating from 24 regional offices across England, Scotland and Wales. The in-house logistics operation, Taylor Wimpey Logistics (“TWL”), operates from a national distribution centre in Newmarket and supplies products to all 24 regional house building businesses across the UK.
As part of standard procedure, they implement regular reviews. A six-month stock take highlighted warehouse processes were weak and inconsistent causing service levels to be lower than expected. We undertook a detailed process mapping and investigation as well as a review of the base functionality of the warehouse system.
“We provide an effective and valuable service to our customers, the 24 Taylor Wimpey regional housebuilding businesses, which we regularly review as part of our commitment to continuous improvement. Davies & Robson's supply chain consultants worked efficiently, without causing any disruption to our ongoing operations, and were able to deliver a full set of recommendations that will not only improve our stock accuracy but will also help improve customer service, pick accuracy and overall customer satisfaction. I would have no hesitation in working with them again.”