Arrow XL is the leading 2-person home delivery specialist in the UK, fulfilling over 2 million customer orders per year. Operating at the forefront of this growing sector, they offer 6-day delivery and collection, combined with in-home services such as washing machine connection and flat pack assembly.
Following growth in this area, we were asked to review the layout and operating processes in its flagship Wigan facility. This included a review of an evaluation of the storage locations and heatmap, handling methods, WMS processes and individual customer order profiles.
Our project team worked closely with the Operations team in Wigan and developed a number of recommendations. Many of these are already being adopted by the team including:
A number of WMS specific amendments are being adopted as the existing systems are upgraded for example:
"It’s been good for us to work with an external consultancy and to learn from their experience of other operations like ours, many of the recommendations are already being implemented and our Operations team is continuing to work with Davies & Robson on the longer-term changes."